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Responsible Gaming

At Puntit, we encourage all our players to enjoy gambling as a form of entertainment and to play responsibly. Gambling should never be seen as a way to make money quickly or to solve financial problems. It is important to avoid chasing losses and never gamble with money intended for essential expenses such as rent or bills. We recommend regularly checking your activity on the Balance page to keep track of your spending and maintain control over your gambling habits.

Understanding the Risks and Impacts of Gambling

For many, gambling is harmless fun, but it carries the risk of developing into problematic behaviour or gambling addiction. Gambling addiction is characterised by an inability to control the time and money spent on gambling, which can lead to serious negative consequences in a person's life.

Signs that gambling may be becoming a problem include:

  • Constantly thinking about gambling
  • Needing to gamble with increasing amounts of money to feel excitement
  • Repeated unsuccessful attempts to control or stop gambling
  • Feeling restless or irritable when trying to limit gambling
  • Gambling to escape problems or negative feelings such as anxiety or depression
  • Trying to win back lost money
  • Lying to family or friends about gambling habits
  • Jeopardising important relationships, jobs, or opportunities due to gambling
  • Relying on others to resolve financial problems caused by gambling

Gambling addiction is a public health issue affecting many individuals and their families. It can lead to health problems such as anxiety, depression, sleep disturbances, and substance abuse. Socially, it may cause conflicts with loved ones, difficulties at work or school, and even involvement in crime. Financially, it can result in debt and inability to pay ongoing expenses.

If you recognise these signs in yourself or someone you know, it is important to seek help. Puntit offers various responsible gaming tools and support options to assist you.

Responsible Gaming and Protection Measures at Puntit

We are committed to providing a safe and fair gaming environment. To help you maintain control over your gambling, we offer several tools and features:

Deposit Limits

When creating an account, you can set daily, weekly, or monthly deposit limits to restrict how much money you can add to your account. This helps prevent overspending.

Time Limit Control

You can request to have an automatic logout feature enabled, which will log you out after a specified amount of time to help manage your playing sessions. Please contact our support team to set this up.

Game Status Reminders

Within your Personal Area, you can set pop-up notifications to remind you of your gameplay duration, bets, and winnings or losses. These reminders can be set for 15, 30, 45, or 60 minutes intervals, helping you stay aware of your gaming activity.

Self-Assessment Test

We provide a self-assessment test to help you evaluate whether your gambling behaviour may be becoming problematic. Taking this test can help you take early action if needed.

Cooling-Off, Temporary Suspension and Self-Exclusion

If you feel the need to take a break from gambling, Puntit offers several options:

  • Cooling-Off: Choose a break of 24 hours, 48 hours, or 7 days. This applies only to the account on which it is set.
  • Temporary Suspension: Suspend your account for 30, 60, or 90 days.
  • Self-Exclusion: You can exclude yourself indefinitely or for a longer period by contacting support after setting the exclusion. Self-exclusion can also apply to all accounts you hold under our licence.

During any exclusion period, you will not be able to gamble, deposit funds, or receive marketing communications. It may take up to 24 hours to remove you from all marketing databases.

If you wish to revoke an active exclusion, instructions are available after logging into your account.

Age Restrictions and Preventing Underage Gambling

We strictly prohibit gambling by anyone under the age of 18, as stated in our Terms and Conditions. We use automated and manual verification processes to confirm the age of all customers. Accounts found to belong to underage players are closed immediately.

To help prevent underage gambling, we recommend that parents install filtering software such as Cyber Patrol, GamBlock, or Net Nanny. Additional precautions include:

  • Not leaving children unattended at computers
  • Educating children about gambling and its risks when they reach the appropriate age
  • Avoiding gambling in the presence of children
  • Not saving passwords on shared computers accessible to children
  • Keeping payment information secure and inaccessible to children
  • Creating separate computer profiles for children with restricted access

Protecting Your Account from Unauthorized Access

We take your security seriously and recommend the following to keep your account safe:

  • Never share your username or password with anyone
  • Do not use the "Remember Password" option on shared or public computers
  • Always log out after playing or accessing your email
  • Be vigilant about your bankroll, game history, and transaction receipts

If you suspect unauthorized access to your account, please contact our support team immediately.

Support and Help

If you have any concerns about your gambling or need assistance, our Customer Support team is available 24/7 to help you. Additionally, you can seek professional help from organisations specialising in gambling problems, such as:

  • Gamblers Anonymous
  • National Council on Problem Gambling
  • GamCare
  • Gambling Therapy Helpline

Remember, responsible gaming is about enjoying entertainment safely and within your limits. Puntit is here to support you every step of the way.